Terms and Conditions
(Valid from 10th October 2018)

The Packing Box ("The Company") means the party providing the goods or services under these terms and conditions.
The customer ("the Customer)" means the party contracting with the Company to acquire the goods and services supplied under these terms and conditions.

2.Price and Ordering
2.1 The price payable for the goods is set out on the website at the time the Customer places their order.
2.2 When confirmation of an order is received, this is to indicate that the Company have received the Customer's order. It does not indicate that a contract exists between the Customer and the Company. The Company will indicate acceptance of the Customer's order, and hence a contract between the Customer and the Company, when the Company sends the Customer an invoice. The Company have included this term to protect against a mistake in pricing, where the Company has inadvertently under-priced or over-priced goods, or the Company are no longer able to supply a particular product for some reason.
2.3 In the case of a change of price, the Company will always contact the Customer first to ensure that the price is acceptable.
2.4 If the product is no longer available, the Company will seek to offer the Customer a suitable alternative.


3.1 Next Day Delivery. Order by: 5pm, Monday-Thursday. Expected Delivery: within 1 working day, 9am-7pm, Monday-Friday.

3.2 Standard Delivery (1-2 working days). Order by: 5pm, Monday-Thursday. Expected Delivery: within 1-2 working days, 9am-7pm, Monday-Friday.

3.3 For the purposes of this section "a Working Day" is defined as Monday, Tuesday, Wednesday, Thursday or Friday excluding public holidays in England.

3.4 Delivery is restricted to the United Kingdom.

3.5 Where stock is available the Company will deliver the Customers order in accordance with the delivery schedule.

3.6 The courier will attempt to deliver once. After this it is the customer's responsibility to rearrange the delivery or collect the order from their local depot.

3.7 All delivery dates are estimates only and the Company will not be held liable for any delay in delivery of the goods howsoever caused.

3.8 If the Customer fails to receive the goods on the quoted delivery date, the Company reserves the right to store the goods until the Customer can receive or collect the goods and charge all reasonable expenses relating to storage and additional costs of delivery to the Customer.

3.9 If the customer is picking up their order directly from a The Packing Box branch, they are required to provide two forms of identification (I.D.):
• One photographic I.D. (driving license or passport etc.)
• One form of I.D. that shows the customer's full name and invoice address (Utility bill, etc.).

4.Back Orders
If the goods the Customer is ordering are not in stock, the Company will back order the goods for the Customer and quote an estimated delivery date or offer a suitable alternative if the item is no longer available. The Customer will always be emailed with the option to cancel their order if they do not accept the new delivery date or the alternative item offered is not acceptable.

5.Tax Charges
All orders will have 20% VAT added.

6.1 The Company guarantees the Customer's satisfaction. All of the Company's products come with a 30 day money back guarantee on return of goods in an unspoilt, saleable condition.
6.2 The Customer can notify the Company by telephone or email info@thepackingbox.co.uk
6.3 The Customer will bear the cost of returning the goods to the Company unless the goods are being returned because they are incorrect or defective, in which case the Company will arrange for the goods to be collected by their nominated carrier.
6.4 On receipt of the goods by the Company the Customer will receive a credit, exchange or refund to the total value of goods returned subject to the goods being returned in an unspoilt, saleable condition.

7.Claims and Liability

Advice of damage, delay or loss of goods in transit or of non-delivery must be given in writing to the Company and the carrier (if delivery was specified) within three clear days of delivery or collection (or, in the case of nondelivery, within 3 days of notification of despatch of the goods) and any claim in respect thereof must be made in writing to the Company and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 7 days of notification of despatch). All other claims must be made in writing to the Company within 14 days of delivery. The Company shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the Customer proves that
(i) It was not possible to comply with the requirements and
(ii) The claim was made as soon as reasonably possible.
If the goods are defective so that the Customer may in law reject it, said rejection must take place within 7 days of delivery of the goods, failing which the Customer will be deemed to have accepted the Work.
In the event of all or any claims or rejections the Company reserves the right to inspect the goods within seven days of the claim or rejection being notified.

Insofar as is permitted by law where the goods are defective for any reason, including negligence, the Company´s liability (if any) shall be limited to rectifying such defect, or crediting its value against any invoice raised in respect of the goods.
Where the Company performs its obligations to rectify defective goods under this condition the Company shall not be liable for indirect loss, consequential loss or third party claims occasioned by defective goods and the Customer shall not be entitled to any further claim in respect of the Work nor shall the Customer be entitled to repudiate the contract, refuse to pay for the goods or cancel further deliveries.
Defective goods must be returned to the Company before replacement or credits can be issued. If the subject goods are not available to the Company the Company will hold that the Customer has accepted the goods and no credits or replacement goods will be provided.
The Company shall not be liable for indirect loss, consequential loss or third party claims occasioned by delay in completing the work or for any loss to the Customer arising from delay in transit, whether as a result of the Company´s negligence or otherwise.
Where the Company offers to replace defective goods the Customer must accept such an offer unless he can show clear cause for refusing so to do.
Nothing in these conditions shall exclude the Company´s liability for death or personal injury as a result of its negligence.

8.Data Protection Act 1998 (the Act)
The Company may, at its discretion share the Customer’s information with other companies within the Mail Boxes Etc. group. The Customer’s information will not be passed to any other party without the Customer’s express permission, unless the Company is required to do so by law or regulation. The Company may share with the Customer information about other goods and services by email and/or direct mail which may be of interest to the Customer. The Customer can select not to receive this information by writing to info@thepackingbox.co.uk.

These conditions and all other express and implied terms of the contract shall be governed and construed in accordance with the laws of England and the parties agree to submit to the jurisdiction of the courts of England and Wales.

All specifications and notices relied on by either party and all variations to this agreement must be in writing and include a duly authorised signature.

All clauses and sub-clauses of this Agreement are severable and if any clause or identifiable part thereof is held to be unenforceable by any court of competent jurisdiction then such enforceability shall not affect the enforceability of the remaining provisions or identifiable parts thereof in these Terms and Conditions.